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batterypassport / Solutions / Customer portal

THE RELATIONSHIP DOES NOT END AT THE SALE

The customer has an overview.
You have the context.

An optional account can bring together several products, service and feedback. Public information in the passport remains accessible without any commercial registration.

For brands with repeat sales, a service network and their own customer programme.

batterypassport / working scenarioILLUSTRATION

CUSTOMER OVERVIEW / DEMO

My batteries and service.

Ride 720 · unit 0001Link confirmed in the example
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Stack 5 · unit 0002Assignment request awaiting review
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How did the installation go?Feedback on this product
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Model example. This is not a screen from a live customer service.

WHY IT MAKES SENSE

An account needs a reason.

01

Products in one place

An overview of specific batteries once the relevant link has been verified.

02

Support with the right context

A request or suggestion relates to a specific unit.

03

Feedback for the product team

Results can be compared by model or service scenario.

HOW WE START

One working process first.

01

We choose what the account offers

A product overview, service communication or agreed services.

02

We set up verification

A serial number alone may not prove a relationship to the product.

03

We bring in feedback

A short questionnaire follows installation or service.

WHAT YOU GET

A concrete deliverable.

A registration design, linking of the account to the product and specific feedback forms. In the pilot, we define which data to store, who will see it and for how long.

CLEAR BOUNDARIES

What needs to be agreed.

The customer account is an optional add-on. We do not make mandatory public access to the passport conditional on marketing consent. Registration alone does not constitute automatic confirmation of ownership or warranty.

How we separate platform pricing from implementation ↗

BEFORE WE TALK

What you will want to know.

Let's start with what you already use and what slows your people down today.

Does everyone who scans the QR code have to register?

No. The account is for a personal overview and contracted services. Access to passport information depends on its nature and the relevant access rights.

Will we automatically get the e-mail addresses of everyone who scans?

No. Simply scanning a QR code does not make someone a registered customer. We collect personal data only for a defined purpose and to an appropriate extent.

Is the registration in the example a real account?

No. The example only simulates the request and approval of the link. It does not send a verification e-mail and does not sign in real users.

Show us your process.
We will propose the first step.

In the consultation we will go through your data, responsibilities and the system you work with. We confirm the scope and price before work begins.

Book a consultation ↗
Offer status: we are preparing a production solution and accepting pilot partners. The demo is a local simulation on fictitious data. Specific features, integrations, responsibilities and operating parameters are subject to agreement.