Identity is part of the message
Model and serial number are carried over from the opened passport.
SERVICE WITHOUT SEARCHING
Service starts
with the right battery.
When a request comes in, you don't have to start by asking "which unit is it?". Link the report, source documents and repair outcome to the specific battery.
For service teams, importers, manufacturers and installation partner networks.
batterypassport / work scenarioILLUSTRATION
REQUEST / SRV-DEMO-014
Service documentation check
BP-RIDE-0001 · Aster Ride 720
Received from the passportBattery identity is assigned.
✓In progressResponsible team: service
→Outcome and historyClosing adds an event to the battery record.
3WHY IT MAKES SENSE
A request with context.
From the first contact.
One case, one history
Comments, documents and case status stay with the request.
The outcome doesn't get lost in email
A closed service case links to the history of the battery concerned.
HOW WE START
One working process first.
The customer describes the problem
They open the passport and submit a report for the specific unit.
The team takes over the case
It assigns responsibility, adds documents and manages the resolution.
The outcome stays traceable
It records the outcome and passes the necessary information on.
WHAT YOU RECEIVE
A concrete deliverable.
A designed service form, request queue, case statuses and a link to the battery history. In the pilot we test creating a case, returning it for completion and closing it.
CLEAR BOUNDARIES
What needs to be agreed.
We supply the tool and the agreed implementation. Professional repairs, claim decisions and technical support for your customers are handled by your designated team, unless we expressly agree otherwise.
BEFORE WE TALK
What you will want to know.
Let's start with what you already use and what slows your people down today.
Will our helpdesk move over to you?
It doesn't have to. We can start with a standalone workflow or propose a connection to your helpdesk. We do not promise a ready-made integration with every system.
Can we distinguish a claim, a repair and a parts request?
Yes, different request types are part of the design. In the pilot we agree on the forms, responsibilities and information needed to handle them.
Does the demo send messages to customers?
No. The demo changes data only in the browser. Email notifications, user verification and helpdesk integration are part of the production design.
Show us your process.
We will propose the first step.
In the consultation we will go through your data, responsibilities and the system you work with. We confirm the scope and price before starting.
Offer status: we are preparing the production solution and accepting pilot partners. The demo is a local simulation on fictitious data. Specific features, integrations, responsibilities and operating parameters are subject to agreement.